BOKEH PHOTO MOMENTS

Product Policy

WYNDHAM GRAND CANCUN GUEST PROMOTION: COMPLIMENTARY WELCOME PHOTO

  • The complimentary gift photo is valid with a minimum purchase of 1 photo.
  • One complimentary photo is valid only during your 30-minute photo session.
  • Previous reservation is requested.
  • Valid for only one session per room, per stay.
  • It is not valid combined with any other promotion.

BOKEH PRODUCT POLICY

  • Bokeh Photo Moments is strictly limited to BOKEH MOMENTS staff. No private photography or video of our photographers or clients is allowed. Please respect the work of our professionals.
  • The Bokeh Photo Session is only once per stay per room. It is an 25–30 minute photo session. Additional photo session during your current stay may be arrange with an additional cost (cost varies depending on your requirements).
  • The cost per photo (digital file) is $20 USD. We have different packages available based on the number of photos chosen.
  • Bokeh has a very strict privacy policy. You own the rights of your material (photos and/or video). Bokeh Moments deletes all pictures/video twenty (20) days after the purchase (including raw files).
  • If you would like to share your material with Bokeh, you must provide an authorized written consent to Bokeh.
  • Additional people are not allowed to join the photo session once it begins.
  • The photo session will be terminated at the photographer’s discretion if any of the following occur:
  • Verbal or physical attack – Disrespectful treatment – Integrity endangerment
  • Failure to comply with previous mentioned Bokeh Moments policies
  • Gratuities should not be requested by our staff. They are at your discretion.

Photo Session Deposit & Cancelations:

  • A $50 USD cash deposit is required to secure your session with one of our photographers. They come to the resort exclusively for your photo session, so this deposit will secure their time.
  • This $50 USD cash deposit is applied to your final purchase.
  • If you need to cancel, with a minimum of a three (3) hour notice, prior to the start time of your session, is required. To have your deposit reimbursed, you MUST cancel by emailing [email protected] OR by contacting one of our BOKEH MOMENTS Team Promotion directly.
  • Cancellations are accepted only if they are done directly with the Bokeh Team.
  • Cancellations are only through our Bokeh Photo Moments personnel during our normal office hours (Mon-Sun, 10 am – 5 pm).
  • $50USD non-refundable deposit will be charge if cancellations are not made through the proper channels or/and timing.

Payment & Reimbursement:

  • All sales are final and non-refundable.
  • Our prices are set and cannot be negotiated. Haggling only makes the experience uncomfortable for all parties involved. Our photographers provide the best photo shoot experience to all of our clients.
  • In Mexico: Accepted forms of payment are cash (USD or MX), credit card or debit card (American Express, Visa, Mastercard or Discover).
  • If you are paying by credit or debit card, photos of your official ID (driver’s license or passport) and credit / debit card (covering the card numbers) is required.
  • There is an additional 6% fee for payment by PayPal (PayPal Fee). Your photos are delivered by email in 48 hours following the photo session.
  • There is no re-editing. All edited purchases are final sale. Additional charge for re-editing is $25usd per photo.
  • The Original Raw Files are not included on final sale. Raw files are not delivered to the client.

Book:

  • If you receive a damaged book, proof of the damage (physical product, photos and/or video) is required and must be reported 24 hours after the date of purchase or the date of receipt your product in case of shipment.
  • In the case of a misprint, reprints are provided on a complimentary basis. Reprints due to client negligence are not provided on a complimentary basis.

Shipping:

  • Tracking information will be available in 5-15 business days.
  • When your order has shipped, you will receive an email notification directly from the courier (DHL, FEDEX or UPS) which will include a tracking number that you can use to check on the status of the delivery.
  • Shipping to P.O. Boxes is not permitted.
  • Bokeh is not responsible for shipment incidents. The respective courier is directly responsible. (Looking the best option for our clients, Bokeh partners only with worldwide renowned branded couriers).
  • Bokeh is not responsible for the shipment tracking. Once the client has received the email with the tracking number, the client should contact the courier with questions or concerns.
  • Shipping and handling fee are not refundable.

OUR BASE OF OPERATIONS

Cancun, Q.Roo
México